Shipping Policy

Effective date: August 24, 2026

Thank you for shopping with Solar Seashell Chime! We are committed to delivering your beautiful shell wind chime to you as quickly and efficiently as possible. Please review our shipping policy below.

1. Shipping Rates

We offer a flat rate shipping fee for all orders:

• Flat Rate Shipping: $8.95 per order

2. Processing Time

All orders are processed and prepared for shipment within 1-3 business days (Monday-Friday, excluding holidays) after your order is placed. You will receive an email notification once your order has been shipped.

3. Domestic Shipping (United States)

• Carriers: We primarily use USPS and UPS for domestic shipments.
• Estimated Delivery Time: Once shipped, domestic orders typically arrive within 5-10 business days.
• Please note that these are estimated delivery times and actual delivery may vary depending on the carrier and destination.

4. International Shipping

• Estimated Delivery Time: International orders typically arrive within 10-25 business days after shipment.
• Customs, Duties, and Taxes: Please be aware that international shipments may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
• Solar Seashell Chime is not responsible for any delays caused by customs processing.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery directly on the carrier's website.

6. Shipping Delays

While we strive to ensure timely delivery, Solar Seashell Chime is not responsible for shipping delays caused by factors beyond our control, including but not limited to:

• Carrier delays (e.g., USPS, UPS, international postal services)
• Inclement weather conditions
• Customs processing delays (for international orders)
• Natural disasters or unforeseen events

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders will be shipped via USPS only.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@solarseashellchime.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable resolution.

9. No Shipping to Restricted Countries

Due to various legal and logistical restrictions, we are unable to ship to certain countries. If your country is not available during checkout, we currently do not ship to that location.

10. Contact Information

If you have any questions about our Shipping Policy, please contact us at:

Email: support@solarseashellchime.com